Update - We are continuing to investigate this issue.
May 12, 2025 - 14:22 UTC
Investigating - Hi there, We’re currently investigating reports of slowness affecting the analytics server. Users may notice delays in dashboards and data reports. While we haven’t yet confirmed the root cause, we are actively working with our vendor to identify and resolve the issue.
We’ll share more updates as we learn more.
Thank you for your patience. Simpplr Technical Support
May 12, 2025 - 14:21 UTC
Login Page
Operational
Content
Operational
Analytics
Degraded Performance
My Team Dashboard
Operational
Newsletter
Operational
Legacy Newsletter
Operational
Employee Newsletter
Operational
3rd Party
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Operational
X/Twitter
Operational
90 days ago
100.0
% uptime
Today
Service Now
?
Operational
90 days ago
100.0
% uptime
Today
Video
Operational
90 days ago
100.0
% uptime
Today
System
?
Operational
Search
Operational
90 days ago
100.0
% uptime
Today
Carousel
Operational
90 days ago
100.0
% uptime
Today
TIles
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 12, 2025
Unresolved incident: Investigating Analytics Server Issue.
Resolved -
Hello, The issue affecting the analytics server has been resolved. Users should no longer experience slowness when accessing reports or dashboards. We are continuing to monitor the system to ensure continued stability. Please reach out to support if you are experiencing any issues.
Thank you, Simpplr Technical Support
May 7, 19:38 UTC
Investigating -
Hi there, We’re currently investigating reports of slowness affecting the analytics server. Users may notice delays in dashboards and data reports. While we haven’t yet confirmed the root cause, we are actively working with our vendor to identify and resolve the issue.
We’ll share more updates as we learn more.
Thank you for your patience. Simpplr Technical Support
May 7, 16:23 UTC
Our Engineering team has deployed the fix to all the impacted instances and the outage has been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we really appreciate your patience and support in this matter.
If you continue to have issues please submit a ticket via the support portal.
May 6, 09:05 UTC
Identified -
Hello All,
Good News!
Our Engineering team was able to identify the issue and has started deploying the fix to customer Orgs. We are in the process of deploying the fix to impacted instances so it might take some time to update all instances.
We’ll continue to share updates as we have them. Thank you for your continued patience and support! Simpplr Technical Support
May 6, 08:05 UTC
Investigating -
Our teams have been made aware of the Simpplr outage wherein we can see a 'Simpplr is temporarily unavailable - refresh to try again' error. This appears to have emanated from the latest patch deployment. We are dedicatedly investigating the issue and there is no estimated time to resolve as of yet. We’ll continue to share updates as we have them.
May 6, 05:55 UTC