Investigating Analytics Server Issue
Update - We are continuing to investigate this issue.
May 12, 2025 - 14:22 UTC
Investigating - Hi there,
We’re currently investigating reports of slowness affecting the analytics server. Users may notice delays in dashboards and data reports. While we haven’t yet confirmed the root cause, we are actively working with our vendor to identify and resolve the issue.

We’ll share more updates as we learn more.

Thank you for your patience.
Simpplr Technical Support
May 12, 2025 - 14:21 UTC
Uptime over the past 90 days. View historical uptime.
Login Page Operational
Content Operational
Analytics Degraded Performance
My Team Dashboard Operational
Newsletter Operational
Legacy Newsletter Operational
Employee Newsletter Operational
3rd Party Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
X/Twitter Operational
90 days ago
100.0 % uptime
Today
Service Now ? Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
System ? Operational
Search Operational
90 days ago
100.0 % uptime
Today
Carousel Operational
90 days ago
100.0 % uptime
Today
TIles Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 12, 2025

Unresolved incident: Investigating Analytics Server Issue.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Investigating Analytics Server Issue
Resolved - Hello,
The issue affecting the analytics server has been resolved. Users should no longer experience slowness when accessing reports or dashboards. We are continuing to monitor the system to ensure continued stability. Please reach out to support if you are experiencing any issues.

Thank you,
Simpplr Technical Support
May 7, 19:38 UTC
Investigating - Hi there,
We’re currently investigating reports of slowness affecting the analytics server. Users may notice delays in dashboards and data reports. While we haven’t yet confirmed the root cause, we are actively working with our vendor to identify and resolve the issue.

We’ll share more updates as we learn more.

Thank you for your patience.
Simpplr Technical Support
May 7, 16:23 UTC
May 6, 2025
Simpplr Outage || Upgrade Issue
Resolved - Hello Again,

Our Engineering team has deployed the fix to all the impacted instances and the outage has been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we really appreciate your patience and support in this matter.

If you continue to have issues please submit a ticket via the support portal.
May 6, 09:05 UTC
Identified - Hello All,

Good News!

Our Engineering team was able to identify the issue and has started deploying the fix to customer Orgs. We are in the process of deploying the fix to impacted instances so it might take some time to update all instances.

We’ll continue to share updates as we have them. Thank you for your continued patience and support!
Simpplr Technical Support
May 6, 08:05 UTC
Investigating - Our teams have been made aware of the Simpplr outage wherein we can see a 'Simpplr is temporarily unavailable - refresh to try again' error. This appears to have emanated from the latest patch deployment. We are dedicatedly investigating the issue and there is no estimated time to resolve as of yet. We’ll continue to share updates as we have them.
May 6, 05:55 UTC
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

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